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Cancellation Policy

Consumer Right to Cancel

The following right to cancel applies for consumers only:

Cancellation Policy

Right of Cancellation

You have the right to cancel this agreement, no questions asked, within fourteen days.

The cancellation period is fourteen days from the date on which you or a third party designated by you who is not the carrier took possession of the goods.

To exercise your right to cancel, you must notify us (Barbara Müller-Gracher, Müller Naturhaus, Robert-Schuman-Allee 81, 54296 Trier, tel.: +49 651 145 4788, E-Mail: with a clear statement (e.g., letter by postal service, fax or e-mail) about your decision to cancel this agreement. You may use the attached template cancellation form if you wish, but it is not required. 

Your cancellation will be considered to be within the cancellation period so long as your notice to exercise your right to cancel was sent before the expiration of the cancellation period.

Consequences of Cancellation

If you cancel this agreement, we are required to return to you any payments that we have received from you, including delivery charges (with the exception of any extra costs resulting from your choice of a method of delivery other than the standard delivery offered by us), promptly and within fourteen days of the date on which the notice concerning your cancellation of this agreement was received by us. We will use the same manner of payment for this reimbursement as you used for the original transaction unless we have made explicit agreement with you to the contrary; under no circumstances will you be charged for this reimbursement. We have the right to refuse to make reimbursement until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever is earlier. 

You must return or hand over the goods promptly, and in any case within fourteen days after the date on which you notify us of your cancellation of this agreement. You will be considered within the deadline so long as you have sent the goods before the fourteen days have elapsed. You will be responsible for the direct costs for returning the goods.

You will only be responsible for any reduction in the value of the goods if this reduction in value can be attributed to any handling not necessary for inspecting its condition, features, and operability.

The right of cancellation does not apply in the case of distance sales agreements for delivery of goods in sealed packages that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery. 

Template Cancellation Form

(If you wish to cancel the agreement, please complete this form and return it to us.)

Barbara Müller-Gracher
Müller Naturhaus
Robert-Schuman-Allee 81
54296 Trier

I/we (*) hereby cancel the agreement concluded by me/us (*) for the purchase 

of the following goods (*)/of the following services (*)

Ordered on (*)/received on (*)

Consumer name

Consumer address

Signature of consumer(s) (only for notification by paper copy)

(*) cross out items that do not apply.